○ Provided with session reminder.. MUST be submitted before EVERY scheduled appointment and is REQUIRED for entry to the Facility.
PRE SESSION CHECK IN
➢ Thank you for refraining from entering the facility no earlier than 5 minutes prior to your appointment time.
○ Please remain in your vehicle, or outside the office, until we call you in for your appointment.
➢ Face Masks are REQUIRED to be worn at all times inside of the facility.
○ Please let us know if you do not have a mask, we will gladly provide a disposable one for you.
➢ A Pre-screen, which includes COVID-19 TULA Questionnaire & a temperature check, will be required prior to EACH appointment as per County and California Massage Therapy Governing Board guidelines.
➢ Appointment must be cancelled & rescheduled at least 14 days out if:
○ Any answers to the pre-screen questions are answered in the positive○ Your temperature is over 100.4
○ You consider YOURSELF to be a high risk US zone (6 or 7 on the Risk Tolerance Assessment Chart-RTAC)
○ You consider US to be a high risk to YOU (1 or 2 on the RTAC)
➢ We will have hand sanitizer provided by the door and we ask that you use it upon entering the office.➢ We are amending our Cancellation Policy to allow for cancellations and reschedules with no fee until further notice. No-Shows will still be charged.
DURING SESSION PROTOCOLS
➢ In order to limit exposure, we will ask that the talking be kept to a minimum for the time-being.
○ Although we will be excited to finally see you again, we will need to keep our in-person conversations only what is necessary for the session, such as pain status, pressure & the bodywork.
➢ During the session, face masks are required while in the “face up” position.
➢ Until further notice, there will be no face or scalp massage.
POST SESSION CHECK OUT
To decrease unnecessary contact see the following post session protocols:
➢ Water provided upon request
➢ Payment by electronic means is suggested and encouraged when possible.
○ On your first visit back, we can put the card of your choosing on file and will use it for future purchases & auto-pays.
○ Cash & Check will only be accepted if no other method is possible.
○ Credit card, Zelle. Apple/Samsung/Google Pay Arriving soon!
➢ To minimize time in the reception area, we strongly advise booking sessions out in advance, booking remotely or booking online.